Account & Data Deletion

This page explains how to request deletion of your Birdmember account and what happens to your data. Birdmember is operated by Birdmember GmbH, Switzerland. You do not need to log in to this website to read these instructions or to contact Support for help with deletion.

How to request account deletion

In the Birdmember app

The primary way to delete your account is through the Birdmember mobile application. You can request deletion directly from the account/settings section of the Birdmember app.

If you cannot access the app

If you cannot open the Birdmember app, contact Birdmember Support and ask for help deleting your account. Please include the email address associated with your Birdmember account so we can identify your request.

Birdmember GmbH
Dorfstrasse 78
CH-3646 Einigen
Switzerland
E-mail: info@birdmember.com
Phone: +41 79 310 15 13

What happens after you request deletion

When account deletion is requested:

• your Birdmember profile becomes inaccessible to other members;
• your account enters a limited retention period;
• during this period, you may request account restoration through Birdmember Support; and
• after the retention period expires, account deletion becomes permanent.

The period immediately after your request is not permanent deletion. Permanent deletion occurs only after the retention period ends.

Birdmember processes permanent deletion following the applicable retention period and in accordance with legal obligations and our Privacy Policy.

Restoring your account

You may request restoration only during the temporary retention period by contacting Birdmember Support at info@birdmember.com.

Once permanent deletion has occurred, the account cannot be restored.

What happens to your data

After the applicable retention period, personal account data is permanently deleted or anonymized in accordance with our Privacy Policy and applicable law. This typically includes:

• account information;
• profile information;
• profile photos;
• layover information; and
• authentication-related account data.

Limited information may be retained where reasonably necessary for compliance with law, fraud prevention, security, dispute resolution, enforcement of legal rights, or handling previous reports or serious safety issues. Such retained data is not kept longer than necessary for the relevant purpose.

Messages and shared content

Birdmember supports private one-to-one messaging and photo sharing in chats. Deleting your account does not automatically remove copies of messages or images that have already been delivered to another user's conversation.

Some already-delivered communications may remain within another user's conversation history, while your deleted account and profile are no longer active.

Subscriptions

Deleting your Birdmember account does not automatically cancel an Apple App Store or Google Play subscription.

If you have an active subscription, you must cancel it separately through:

• Apple subscription settings; or
• Google Play subscription settings.

Birdmember does not directly control cancellation of subscriptions purchased through Apple or Google. Billing and cancellation for those purchases are handled by the relevant store.

Need help?

For deletion requests, restoration during the retention period, or questions about this process, contact Birdmember Support:

E-mail: info@birdmember.com
Phone: +41 79 310 15 13

Privacy information

Account deletion is separate from other privacy rights. You may also contact Birdmember regarding applicable rights such as access, correction, deletion, data portability, and other rights described in our Privacy Policy.

Related documents: Terms of Service · Community Guidelines